- Time of issue:2022-01-10 10:19:31
Respect customers, understand customers, provide their expected products and services continuously, and be their partners. This is the service concept that we adhere and advocate.
The first thing that comes to our minds is changes of customers' consumption concepts after transforming the enterprise from the seller's market to the buyer's market before each step. Facing numerous commodities (or services), customers are more pleased to accept commodities (or services) with good quality. Quality here not only refers to inherent quality of products but also includes a series of factors such as packaging and service quality of the products. Therefore, customers' demands must be met to the utmost extent. Research, design and improving service shall be from the standpoint of customers (or consumers) instead of from the standpoint of the company.
1. Complete the service system, enhance pre-sales, in-sales and after-sales services and assist customers to solve various issues in goods utilization in time to make them feel convenient.
2. Attach importance to customers' comments, let customers participate in decision making, make handling their comments as a significant part of customer satisfaction and make every effort to keep customers.
3. Set up customer-centered system. Take customers' demands as the center for establishment of each organization and reform of service procedure. Set up quick response system for customers' comments.
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